General
What is the "Apx" price?
The "Apx" price is the approximate price in the currency selected. Our prices are all in Japanese, however we have a feature located near the top of the page for you to select a currency to view the approximate conversion. Please note, it is an guide only. Please check with PayPal for the exact currency conversion.
What is a coupon code?
The coupon code is a code you enter in your checkout process to receive a promotional discount.
Where do I get a coupong code?
You can find the coupon code on our site in banners or advertisements during promotion periods. You will also be getting coupon codes if you subscribe to our newsletters.
How do you use the "wish list" feature?
The wishlist function is to save the item page in your account to refer back to it when you login at another time. To save an item onto the wishlist, simply click on the "Add to Wishlist" on the product detail page of the item you wish to save. To view your wishlist, login to your account, then go to the wishlist link at the top right corner of the page. From there, you will be able to access the product detail page by clicking on the title of the item you wish to view.
I want to subscribe to your newsletter.
Please register with Japa Stuff and check the "receive newsletter" box at the bottom of the "My Information" page under "My Accounts"
I want to unsubscribe from your mailing list.
Please login and go to "My Information" under "My Accounts" to un-check the "receive newsletter" box.
Technical
The text comes out garbled.
Using this site with Microsoft Internet Explorer 6 and above, or Mozilla Firefox 2.0 and above is recommend. The standard encoding method for all languages on our site is UTF-8. Check your settings under "Encode" in the "Display" menu of Internet Explorer.
The window takes forever to change.
The trouble is probably being caused by your browser's cache. Refreshing the page without using the file saved in your cache should solve the problem. To do this in Internet Explorer, hold down the [Ctrl] key and click on the [Refresh] button in your browser window. (Do not click the [Refresh] button at the payment screen.)
The window just stopped while I was shopping. Why?
We are very sorry about this, but the window can stop or a page can appear blank when we are experiencing an extremely high volume of traffic. In such case, close the window and access our site again from the beginning. However, please be reminded that when you close the window, any items you had put in your shopping cart will be canceled.
The time-out screen is displayed while I was shopping.
The server may be busy due to an exceptionally high volume of traffic. We apologize for the inconvenience, but please wait a while and then try to access our site again.
Can I use your site on a Mac?
Yes. For best results, use Mozilla Firefox 2.0 or higher.
Memeber ID and Password
I forgot my member ID.
Please email us with the following information:
1. Your name
2. Your registered address
3. Your registered email address
4. An Order ID (if you have ordered with Japa Stuff before)
When we have checked this information with your registered details, we will email you with your member ID.
I forgot my password.
Go to the Login page link located in the top right corner of our home page. Click on "Forgot Password?", then enter your registered email. Further instructions will be emailed to this address.
I cannot complete my registration!
Entering double-width characters when single-width characters are required, or entering unnecessary spaces, quotation marks and special characters etc. will prevent you from registering. Please check you have entered your information correctly. If you are still unsure why you cannot register, please contact us at through our "Contact Us" page.
Is it necessary to register as a member to order from Japa Stuff?
Yes, it is necessary to register as a member to order from our site. Once you have read and agreed to our Terms and Conditions and registered as a member, you will be able to make orders.
What kind of benefits can I get if I become a registered member?
Registered customers can use our shopping service. Those who wish to receive our newsletter will also receive promotional news about new arrivals, sales etc.
I want to change my e-mail address.
Please access your "My Account" after logging in and change your e-mail address under "My Information"
I want to change my registered information (address or name etc.).
Please login and go to "My Account". You will be able to change your information there.
Can I change my password as often as I like?
Please login and go to "My Account". You can change your password as often as you like in this section.
Is it possible to have several Member IDs?
We ask that you do not create more than one member ID.
Products
I cannot find items I have seen on this site a while ago. Are they still available?
1. The item may be out of stock. If stock becomes available, it will be displayed again.
2) It may have been removed from our site due to its lack of popularity. However, we will be more than happy to take your order if stock is abailable.
How does my order come packaged?
Usually merchandise is packed in a water-repellent durable paper bag. We would appreciate your understanding and cooperation for simple packaging. We only use a carton case for high-volume order. For fragile and breakable items, they will be wrapped with appropriate cushioning before it is packaged for shipping.
Can I ask to wrap items?
We do not provide wrapping services, as it is possible that the product may be opened at customs in each country.
What items can I NOT return?
On the Product Details page for each item, it will be indicated if it is a final sale. Also, please note that we will not accept returns or exchanges of items that have been used, worn, washed, etc. AND items that were not approved for return by Japa Stuff. For more information, please see our Returns and Exchanges page.
Can I reserve a currently out-of-stock item?
We only list items that are in stock. However, we will be more than happy to locate more items you wish to purchase.
Orders
Are there any countries or regions you do not ship to?
The countries we ship to are restricted by the operating areas of the delivery services we use. For more information, please go to the "Shipping" link at the information navigation bar on the right side of our page.
I want to check the status of my order.
Login, then go to "My Account" and click on the "My Orders" tab.
I want to check my order history.
Login, then go to "My Account" and click on the "My Orders" tab.
I did not receive an "Order Confirmation" notice.
We are suggesting that:
1. your order was not successfully accepted.
2. your mail box is over in capacity.
3. you are using a wrong e-mail address for registration.
4. the email of order confirmation was automatically tagged as spam.
If you want to confirm your registered e-mail address, please log in and check "My account". If none of these apply, please contact us through the "Contact Us" page with your information and your order information.
I want to change the shipping address.
We are very sorry, but we cannot accept the shipping address change once we receive your order.
Can I change or cancel my order?
We begin preparation to ship your order as soon as we receive it. Since most of the processing is performed automatically by our computer system, we regret that no changes can be made to your order after we have received it, nor can your order be cancelled.
Is there any time that your site cannot be accessed?
We may have the occasional site maintenance. If you are not able to access our site, we ask for you patience and that you try again shortly. We will post the approximate down time for your convenience.
Can I order over the Internet only? What about by phone or fax?
We only accept orders through our website. * We do not accept orders by e-mail, telephone, or FAX.
Payment
What are the available methods of payment?
PayPal
Any major credit cards accepted by PayPal. Please make your payment through PayPal, you do not need an account with them.
Can I pay for my items cash on delivery?
We only accept PayPal payments at this time.
Is there a limit to how much I can purchase?
You can buy up to JPY 200,000 per order. * Shipping charges are separate.
What currency will I ultimately have to pay with?
The currency for payment will be in Japanese Yen.
What is the exchange rate?
Please consult PayPal for the exchange rate at the time of your purchase.
Please note that the approximate price estimate we provide is intended only to be a rough guide. The rate used to calculate this estimate and the actual rate used when you make your purchase may differ.
Can I have a receipt?
We do not include receipts when shipping orders. Please print out your receipt from "My Orders" under the "My Account" page.
Is it safe to use my credit card on your site?
We accept payments through PayPal only for both credit card payments and payments from PayPal accounts. Please refer to their website for their secuity information
I want to know the process of payment and order completion.
We will ship your order once payment from you has been received through PayPal. PayPal will confirm your payment, and Japa Stuff will send you a "Notification of Order Completion" once the transaction is complete.
About PayPal
Is there a credit limit to how much I can purchase for one order?
The condition is different according to different customer, please contact PayPal for details directly.
I had finished the check-out process but I do not receive any notification of payment". What should I do?
The "Notification of Order Completion" email may be regarded as spam mail. Please check your trash folder that this did not happen. If you have made the deposit and no e-mail is received after 2 days, please contact us though our "Contact Us" page.
Last modified: August 23, 2010.